1. Introduction
At Vanoo (exclusive property of PSL GROUP LTD), we are committed to protecting your personal data and ensuring compliance with European and national regulations, including EU Regulation 2016/679 (GDPR) and Law 4624/2019 on data protection. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Company Information
- Business Name: PSL Group
- Registered Address: Mytilinis 25, 11256, Athens, Attica
- Vat Number: EL802134024
- G.N.T.O. Registration Number: 0206Ε60000915601
- Contact Email: info@pslgroup.gr
- Phone Number: +30 2130483006
2. Collection of Information
When you visit our website and use our services, we may collect the following personal data:
- Name, email address, phone number, and other contact details provided through booking forms or inquiries.
- Payment information required for booking a tour or transfer.
- Technical information such as IP address, browser type, and browsing behavior for analytics purposes.
2.1 Cookies and Similar Technologies
Like most websites, we use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve functionality.
Types of Cookies We Use:
- Necessary Cookies: Essential for website operation (e.g., booking functions, secure login).
- Analytical Cookies: Used to measure website traffic and improve user experience (e.g., Google Analytics).
- Marketing Cookies: Used for targeted advertising and promotional activities.
Managing Cookies
You can configure your browser settings to accept or reject cookies. However, disabling cookies may affect website functionality. More information on managing cookies can be found at www.allaboutcookies.org.
2.2 Google Analytics
We use Google Analytics to analyze website traffic. Google may collect anonymized data such as visit duration, location, and browsing patterns. You can disable Google Analytics tracking by installing the following browser plugin: Google Analytics Opt-out.
3. Use of Information
We collect personal data for the following purposes:
- To process bookings and provide our tour and transfer services.
- To respond to customer inquiries and support requests.
- To analyze website traffic and improve user experience.
- To send promotional emails (only with your explicit consent).
4. Data Security
We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and users should take precautions when sharing sensitive information online.
5. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Correction: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Restriction of Processing: Request limitations on how your data is processed.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Object: Object to data processing for direct marketing purposes.
To exercise your rights, please contact us at [Insert Contact Email].
5.1 Right to Lodge a Complaint
If you believe your data is being processed unlawfully, you have the right to file a complaint with the Hellenic Data Protection Authority (DPA):
- Address: 1-3 Kifisias Ave., 115 23, Athens, Greece
- Phone: +30 210 6475600
- Website: www.dpa.gr
6. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. The latest version will always be available on our website.
For any questions regarding this policy, please contact us at:
- Email: info@pslgroup.gr
- Phone: +30 2130483006
Effective Date: 05/03/2025